Working as a support care worker can be extremely fulfilling and rewarding, but it can also be surprisingly difficult at times. To do the job – and do it well – it takes a certain type of person with specific qualities and attributes.
As a care worker, you are frequently required to care for people from various backgrounds, and you are expected to treat any behavioural, cultural, and religious differences with the utmost respect.
All clients deserve to be treated with dignity with acknowledgment of their individual values. One of the most widely cited elements of disrespect mentioned by clients is simply failing to pay attention to their needs in a timely fashion and leaving them unattended or ignored. As a care worker, it is essential you are respectful to our clients who entrust us with their care whilst maintaining privacy, cleanliness, and a calm environment.
Good communication skills are crucial for all aspects while providing care, including both speaking and listening. As a care worker, you will most likely come into contact with people who have a variety of health issues, some of which may impair their ability to communicate effectively. This is why it is not enough to simply be able to strike up a conversation; you must also be able to listen and respond appropriately. This also applies to communicating with your co-workers; working as a team and coordinating care to the client’s preferences.
Communicating as a care worker does have its challenges, especially when you need to communicate on behalf of the client you care for. Thus the ability to listen, build rapport, and communicate feelings, thoughts and intentions are vital to have good communication skills.
Empathy is one of the fundamental qualities of the therapeutic relationship between carers and their clients. It allows the care worker to detect and recognize the clients’ experiences, worries, and perspectives.
Empathy is the ability to understand and share the feelings of another person. Expressing empathy can effectively build a carer-client relationship as it ensures trust, calms anxiety, and improves general well being. Showing empathy towards clients validates any of their fears, anxieties, pain, and worries. Ultimately, empathy encompasses a connection, hence as a care worker, you need to have empathy for the experiences of your clients and their families.
Being approachable and open can help you build rapport with your clients and improve your working relationships. Care workers spend the majority of their working days interacting with their clients who may be withdrawn or exhibit behavioural issues; however, maintaining a friendly attitude can ensure that they feel happy and safe in your presence.
Being friendly is about paying attention to another person and acknowledging their situation and point of view. It conveys openness and generosity without being judgmental and respects the dignity of the client.
Compassion is a virtue and a necessary quality of support care workers. It is a feeling evoked by witnessing others’ pain and taking measures to help them. Compassion is the human and moral part of personal care. Providing compassionate care can lead to higher satisfaction in clients, ensure safer care, create a sense of satisfaction and effectiveness in the personnel with higher confidence and coping skills within them. Compassionate care comprises paying attention, helping, listening, dealing with the client’s problems, cooperating with and accompanying the client, being available and understanding.
A compassionate carer is empathetic to the pain and suffering of their clients, which is vital to the clients’ well-being. Compassionate care allows clients to feel a level of comfort when they’re in pain, feeling ill or suffering from mental or emotional stress.